Shipping included
Worldwide shipping is included in the price for destinations available at checkout. Orders are dispatched by our fulfilment supplier. Delivery timing depends on the destination, and local import duties or taxes may apply outside the European Union.
1. Delivery
Available destinations, shipping methods, costs and estimated delivery times are shown during checkout before payment. Freeflow Nation remains responsible for the goods until the customer receives them, unless the customer independently appoints a carrier that the store did not offer.
2. 14-day withdrawal period
Consumers purchasing at a distance in the EU generally have 14 calendar days from delivery to withdraw without giving a reason, unless a legal exception applies. To meet the deadline, send a clear withdrawal statement to contact@freeflownation.eu before the 14 days expire.
3. Returning the goods
After withdrawing, the customer generally returns the product within 14 days. Contact Freeflow Nation before sending anything back to receive the correct return instructions and destination. The applicable direct return cost will be communicated before the return is started.
4. Product condition
The customer may inspect the item as they would in a physical store. The customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
5. Refund
After a valid withdrawal, Freeflow Nation refunds the payments received, including the original standard delivery cost, within the statutory period. The refund may be withheld until the goods are received or the customer provides evidence of return. Extra cost caused by choosing a more expensive delivery option than the standard method does not have to be refunded.
6. Defects and guarantee
The withdrawal right is separate from the statutory guarantee. If an item is defective, damaged or not as described, contact Freeflow Nation with the order number and clear photographs. Where the law requires it, repair, replacement, price reduction or refund and the necessary return cost are the seller’s responsibility.
7. Exceptions
Legal exceptions may apply to products made to the customer’s specifications or clearly personalised. An exception must be disclosed clearly on the relevant product page before the order; it is not applied generally to standard garments.
8. Start a return
Email contact@freeflownation.eu with the order number, the item concerned and whether the request relates to withdrawal, damage or non-conformity. Do not return an item before receiving the return instructions.